Once the customer has made a purchase through the website www.pleiq.com, the order will be processed by the logistics area the next business day. It is estimated that national shipments have a delivery time of three (3) to five (5) business days. Postal mail companies may vary depending on shipping conditions.
GIVEN THE CURRENT PANDEMIC CONDITIONS, DELIVERY TIMES COULD VARY NATIONAL LEVEL, FROM 3 TO 15 BUSINESS DAYS.
Once the order is processed, a shipping confirmation email with the order tracking number will be sent through the corresponding postal company. The order shipping confirmation time may vary from one (1) to three (3) business days after your purchase.
GIVEN THE CURRENT PANDEMIC CONDITIONS, DELIVERY TIMES COULD VARY NATIONAL LEVEL, FROM 3 TO 15 BUSINESS DAYS.
Once the order is processed, a shipping confirmation email with the order tracking number will be sent through the corresponding postal company. The order shipping confirmation time may vary from one (1) to three (3) business days after your purchase.
PleIQ customers have already purchased their products through the website www.pleiq.com may request exchange or return of their products, as established below:
Product exchange for the same product: Product changes will only be made for another one, when it is evidenced that due to printing or manufacturing error, the product is found to be defective, and does not allow the user to make effective use of the product and its benefits.
Product exchange for another product: When the user has purchased a product that does not correspond to their needs, or has involuntarily made an erroneous purchase.
The product must be in perfect condition and must be delivered with its original packaging, all its accessories, manuals and other parts where appropriate. The customer must pay the difference in price that exists between the products. The shipment or transfer of the products will be the responsibility of the customer.
To process the logistics of product change, the user must communicate through our channels through shopping@pleiq.com
Product change does not apply
- When the product has been used.
- When the user had used the access code for the mobile application, if the product had one.
- When the product by misprint does not have an access code for the mobile application, in that case, the client will be able to communicate through our channels support @ pleiq. com where they will meet the specific need of the user who wants to activate.
Product exchange for the same product: Product changes will only be made for another one, when it is evidenced that due to printing or manufacturing error, the product is found to be defective, and does not allow the user to make effective use of the product and its benefits.
Product exchange for another product: When the user has purchased a product that does not correspond to their needs, or has involuntarily made an erroneous purchase.
The product must be in perfect condition and must be delivered with its original packaging, all its accessories, manuals and other parts where appropriate. The customer must pay the difference in price that exists between the products. The shipment or transfer of the products will be the responsibility of the customer.
To process the logistics of product change, the user must communicate through our channels through shopping@pleiq.com
Product change does not apply
- When the product has been used.
- When the user had used the access code for the mobile application, if the product had one.
- When the product by misprint does not have an access code for the mobile application, in that case, the client will be able to communicate through our channels support @ pleiq. com where they will meet the specific need of the user who wants to activate.
In the event that the client wishes to return the product according to what is established by the Consumer Protection Law, the amount paid for the product will be returned to the client.
The product must be returned in good condition, with the original packaging elements, such as labels, warranty certificates, user manuals, boxes, protection elements or their respective value, to the place indicated by the supplier.
To process the return logistics, the user must communicate through our channels through shopping@pleiq.com
< br> Product return does not apply
- When the product has been used.
- When the user had used the access code for the mobile application, if the product had one.
- When the product by misprint does not have an access code to the application, in that case, the user will be able to communicate through our channels soporte@pleiq.com where they will meet the specific need of the user who wants to activate.
All conditions will be subject to the Consumer Protection Law of the Republic of Chile. For more information you can write to hello@pleiq.com
The product must be returned in good condition, with the original packaging elements, such as labels, warranty certificates, user manuals, boxes, protection elements or their respective value, to the place indicated by the supplier.
To process the return logistics, the user must communicate through our channels through shopping@pleiq.com
< br> Product return does not apply
- When the product has been used.
- When the user had used the access code for the mobile application, if the product had one.
- When the product by misprint does not have an access code to the application, in that case, the user will be able to communicate through our channels soporte@pleiq.com where they will meet the specific need of the user who wants to activate.
All conditions will be subject to the Consumer Protection Law of the Republic of Chile. For more information you can write to hello@pleiq.com
